Refund policy
Returns & Refunds
We want you to love your Nail Season nails. If something isn’t quite right, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and unapplied
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In its original condition
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In the original packaging
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Returned with all included accessories and complimentary gifts
You may open the packaging to check the nail design and sizing. However, press-on nails that have been applied, worn, or used with any adhesive cannot be returned.
For hygiene reasons, we cannot accept returns for nails that have been used with:
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Nail glue
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Jelly adhesive tabs
To start a return, please contact us at:
Please do not send your order back before receiving approval from our team.
Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.
Sizing
We recommend using our size guide before placing your order to find your best fit.
As press-on nails are a personal fit item, customers are responsible for selecting the correct size.
If you are unsure about your size, please contact us before applying your nails and our team will be happy to assist.
Complimentary Nail Kit
Each Nail Season order may include a complimentary nail application kit.
If your order is returned, the complimentary nail kit must also be returned with the unused product.
Any used items from the kit, including glue, jelly adhesive tabs, alcohol wipes, nail files, or tools, may affect eligibility for a return.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
Please include photos of the issue so we can review and assist you.
Non-returnable Items
Due to hygiene reasons, we cannot accept returns on:
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Press-on nails that have been applied or worn
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Products used with adhesive
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Used nail application kits or accessories
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Items not returned in their original condition
Gift cards are non-refundable.
Sale Items
Sale items are eligible for return if they meet our return conditions.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or design, please return your eligible item and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.
If you have any questions, please contact us at: