Privacy policy

Last updated: June 26, 2026

Nail Season operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect:

  • Your name, email address, shipping address, billing address, and phone number.
  • Payment and transaction information.
  • Order history, products viewed, items added to cart, returns, and purchases.
  • Account information and preferences.
  • Communications you send to us, including customer support messages.
  • Device information, including IP address, browser type, device information, and website activity.

How We Collect Your Information

We may collect personal information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to marketing communications.
  • Automatically through cookies and similar technologies when you visit our website.
  • Through Shopify and other service providers that help us operate our business.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Process payments and arrange shipping.
  • Provide customer support.
  • Manage returns and refunds.
  • Improve our website, products, and customer experience.
  • Communicate with you about your orders.

Marketing and Advertising

With your consent, we may send you marketing communications including product updates, promotions, and special offers.

We may use third-party services to support our marketing activities, including email marketing providers such as Klaviyo and advertising or analytics technologies such as Meta Pixel, TikTok Pixel, Google Analytics, or similar tools.

These technologies help us understand how customers interact with our website and improve our marketing.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

How We Share Your Information

We may share your personal information with trusted third parties that help us operate our business, including:

  • Shopify, which powers our online store.
  • Payment providers.
  • Shipping and fulfilment providers.
  • Customer support services.
  • Marketing, advertising, and analytics providers.

We may also disclose information when required by law or to protect our rights, customers, or business.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes information about your use of our Services to provide and improve its platform.

Your information may be processed by Shopify and its service providers in countries outside Australia.

For more information, please refer to Shopify’s Privacy Policy.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps.

Security and Retention of Information

We take reasonable steps to protect your personal information.

However, no online transmission or storage method is completely secure.

We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your information.
  • Requesting correction of inaccurate information.
  • Requesting deletion of your information.
  • Managing your marketing preferences.

To exercise these rights, please contact us using the details below.

Complaints

If you have any questions or concerns about how we handle your personal information, please contact us.

We will review and respond to your request in accordance with applicable laws.

International Transfers

Your personal information may be transferred, stored, or processed outside Australia where necessary to provide our Services.

We take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with the updated date.

Contact

If you have any questions about this Privacy Policy, please contact us:

Email: info@nailseason.com.au